Security Tips and Frequently Asked Questions
Customer Security Awareness

Internet scams

Be alert to common internet scams.

Phishing is an internet scam that involves an email which appears to be from a legitimate company, bank, or government agency. The emails typically warn of a potential problem with your account and request that you follow a link and provide personal or account information to update your information. You should NEVER reply to these emails, open any attachments, or follow any of the links provided.

Pharming is a type of fraud that involves redirection from a legitimate site to a site that appears to be legitimate but has been created by fraudsters in an attempt to gain your personal or account information. Always be sure to access our internet banking by typing in the URL, https://www.fsbofgolva.com/ into your browser.

 

Security Alert 06/11/2020

Beware of Auto Warranty Scams

Be skeptical of mail and phone calls warning that the warranty on your car is about to expire. The companies behind the letters and calls may give the impression they represent your car dealer or manufacturer. With phrases like Motor Vehicle Notification, Final Warranty Notice or Notice of Interruption, they are trying to make the offer seem urgent — and to get you to call a toll-free number for more information. Investigate before you buy.

More than likely, these pitches are from unrelated businesses that want to sell you extended warranties — more accurately known as service contracts — that often sell for hundreds or thousands of dollars. If you respond to a call from a business pitching so-called extended warranties, you’re likely to hear high-pressure sales tactics, as well as demands for personal financial information and a down payment, before you get any details about the service contract. And if you buy a service contract, you may find that the company behind it won’t be in business long enough to fulfill its commitments.

Steer Clear of Auto Warranty Scams

If you get mail or phone calls about renewing your vehicle warranty, don’t take the information at face value. Your vehicle’s warranty may be far from expiring — or it may have expired already. If you have a question about your warranty, check your owner’s manual, call the dealer who sold you the car, or contact the vehicle manufacturer.

Be alert to fast talkers. Telemarketers pitching auto warranties often use high-pressure tactics to hide their true motive. Take your time. Most legitimate businesses will give you time and written information about an offer before asking you to commit to a purchase.

Never give out personal financial or other sensitive information like your bank account, credit card or Social Security numbers – even your driver’s license number or Vehicle Identification Number (VIN) – unless you know who you’re dealing with. Scam artists often ask for this information during an unsolicited sales pitch, and then use it to commit other frauds against you.

Be skeptical of any unsolicited sales calls and recorded messages. If your phone number is on the National Do Not Call Registry: You shouldn't get live or recorded sales pitches unless you have specifically agreed to accept such calls, bought something from the company within the last 18 months, or asked the company for information within the last three months. Read Robocalls to learn more. To report violations of the National Do Not Call Registry or to register a phone number, visit DoNotCall.gov or call 1-888-382-1222.

 

Email Security

Email has become a quick and easy way in which to communicate with others. However, email is NOT SECURE. Never include personal or account Information in an email as it can be intercepted and read by anyone having access to the servers on which it resides. Emails are like sending a postcard through the US Mail system.

First State Bank of Golva will never ask you to provide any personal or account information via email. Remember, the bank has your account information so there would never be a need to request it from you or ask you to update it.

First State Bank of Golva uses a SendSecure option through a password protected environment if email communication must include confidential information be sent to you.

Login ID and Password

Your login ID and password for your online banking should be protected just as you protect other personal confidential information.

  • Do not write down you login ID or password.
  • Do not use the same password for your online banking that you use for other websites.
  • Use a complex password that is not easily guessed. Do not include full names or information that is publicly available on public sites such as Facebook.
  • Do not share your password with anyone.
  • First State Bank of Golva Password Policy is never expire. You may change it by clicking on the “security” button once logged into the site.
  • Avoid storing or saving your password in software or applications.
  • Be certain you are only entering your login credentials on our website, https://www.fsbofgolva.com/.

PC Security

It is important to use and maintain up to date anti-virus software and install updates as they become available for your operating system. Ensure you also regularly patch Java and Adobe products. These items are frequently updated because of vulnerabilities that have been found to exist within the software.

In addition to being protected by using up-to-date antivirus software, you should also regularly use software to remove any potential spyware from your computer. In some circumstances, this can compromise your PC security. Current anti-virus software does not catch 100% of every virus.

Use a firewall. This can protect against potential hackers and prevent access to questionable connections.

Internet Security

Password protect your wireless internet connection. Be vigilant if you use public wireless internet access as hackers and identity thieves have the ability to monitor these types of unsecured networks.

Web Security

By utilizing Digital Certificate Technology, First State Bank of Golva ensures the accuracy and security of any data that is transmitted to us using our secure forms. Digital encryption technology utilizes a long set of codes to scramble and then decode information. A digital key is simply a very special number or group of numbers that is carefully chosen to have certain mathematical properties. Depending on the encryption algorithm being used the key may be a large random number or a set of related numbers. These keys are the basis of online identity verifications. Once information has been scrambled using the public set of codes for First State Bank of Golva, the only place they can ever be decoded is on our Secure Server. This data is not shared with or sold to any other institution or group.

The applications and forms on our site are all using this secured technology. Please note that emails are not secure transmissions so remember never to send account numbers, social security numbers or any other information you would like to keep private to First State Bank of Golva or anyone else in an email messge.

  • What is Internet Banking?

    First State Bank Internet Banking is a convenient way to access your accounts without going to the Bank. Our Internet Banking product is available to you from any computer – 24 hours a day, 7 days a week anywhere internet access is available.

  • What Can I Do With Internet Banking?

    You can access your checking, savings, certificates of deposits, or loans to verify balances, transfer money between accounts at First State Bank of Golva, and export information to the personal financial software – Intuit Quickbooks.

  • How Do The Balances That Are Shown Online Compare To The Bank Computer Balances?

    The balance you see online is the previous day’s balance. A deposit or withdrawal will not appear on your account until the following day.

  • How Much Does Internet Banking Cost?

    The service is free to our customers.

  • Is Internet Banking Private and Secure?

    Yes it is. We have incorporated state-of-the-art security into our Internet Banking to ensure both privacy and security. We require passwords, dates encryption, firewalls and internal security procedures.

  • What is A Firewall?

    Our computer systems are protected by a system of filtering routers and firewalls, which create a protective shield between the outside Internet and the internal network of First State Bank of Golva. We use several layers of technology to ensure that your internet transactions are secure and tamper-proof.

  • What Can I Do To Protect Myself?

    Your Access ID and Password provide one of the most important security features for Internet Banking, because you can select and change your password at anytime and you can prevent unauthorized online access to your accounts.

    Other security tips:

    • Keep your web browser software up-to-date to take advantage of the latest security enhancements
    • Take precautions to keep your computers free from viruses that might be used to capture Password keystrokes or send information from your hard drive.
    • Please be careful where you choose to do your Internet Banking and what you do with your transaction data. DO NOT use coffee shop Internet hook-ups or rented computers.
    • Computers can be configured to capture private information from unsuspecting internet users.
    • If you get an unexpected web page asking you for your debit card, password, or account information, DO NOT disclose this information.
    • DO NOT share diskettes that contain confidential information even if you think you have erased the information.
    • It is a good idea to shred printouts of your account information before discarding them.
  • Can I Access Internet Banking Through My Current Internet Service?

    Yes. The browsers that we require work with most Internet service providers.

  • Who Do I Contact If I Have Problems or Questions?

    You can contact us by calling Beach 701-872-4444, Golva 701-872-3656, or Medora 701-623-5000.

  • How Do I Get Started?

    If you have an account with First State Bank of Golva, you will need to go to our web site at www.fsbofgolva.com click on Enroll Now, fill out the profile and click Submit Enrollment Form. The Bank will notify you when they receive the enrollment.

  • What Do I Do Once I Receive Notification?

    1. Once you have been contacted, go to www.fsgofgolva.com and enter your login name, and click first time user.
    2. Next screen will ask for password, just select I am a first time user and Login, you will need to register your computer before proceeding, This is for your security. A numerical code will be sent to you by text, phone call or email. Your options will be based on the information you provided when you set up your profile.
    3. This will be the same process for every new computer you use to check your online banking.
    4. Enter the code and select submit.
    5. The next screen is Online Access Agreement and Disclosure Statement. Choose I Accept.
    6. The following step is to create your online profile. Most of your information should already be defaulted into the fields. The only extra field you might have to fill would be a work number. Then select submit.
    7. Finally you need to set up a password for yourself. It must contain at least one number, one CAPITAL Letter, one small letter and one special character and be at least 8 characters and no more than 15. We will not have any record of what your password will be. So keep it written down. However, we can reset it.

    After submitting your password you should be able to view your accounts.

  • How Do I Change My Password?

    The computer will give you three tries to enter your password. After that it will automatically lock you out. We will receive a notice at the Bank and will contact you to reset your password.

    When we reset your password, it is only temporary and you will then be asked to change it to something that only you know.

    The computer will ask you for your old password. It wants the temporary one you received from us.

    The computer remembers the last 10 passwords you used.

    You should now be able to view your accounts.

  • Can I view my Statements?

    You can view statements once they are processed in Golva.

    Select the statement button on the left side of screen.

    You can choose to have your statements viewable online right away, however, once you choose this option you will no longer receive a paper statement from us unless you make other arrangements with us.